bpost Operations
Global redesign & structure of internal apps - User Management, Rounds, Selfbanking, My World, etc.
Key functionalities
Use & improve UI components from design system
Manage user access and roles in organization
Simplified onboarding, assigning roles, setting permissions
Assess key metrics to identify top performers and postmen needing support.
Gamification of efficiency scores to motivate the postmen to improve their performance
Automated messages platform to improve communication between Team leaders & postmen
Problem
The existing infrastructure posed significant hurdles for both team leaders and field users:
Fragmented Workflows: Team leaders struggled with navigating disparate platforms, leading to inefficiency.
Inconsistent Experiences: A lack of a design system made content updates slow and inconsistent.
Data Overload: We needed to transform complex data into intuitive interfaces for dynamic, field-based environments.
Integration Complexity: Each new module required iframe integration, creating overhead.
Field-User Disconnect: Our on-the-go users required highly adaptable, user-friendly solutions.
Actions
Our approach focused on:
Dedicated Design System: Establishing a unified system for consistency and rapid development.
Modular Platform Integration: Designing a single, cohesive platform for all functionalities.
Stakeholder Alignment: Engaging and aligning key stakeholders for a shared vision.
Team Leader Needs: Identifying and prioritizing specific team leader requirements.
Field-Optimized UX: Creating clear, intuitive interfaces tailored for field users.
End result
Delivered a cohesive, intuitive platform, significantly improving convenience and efficiency for field-based team leaders.
